Welcome to visit Abyhair.com. if you have other questions, please just send it to info@abyhair.com
A: To pay for your order on www.abyhair.com, follow the steps below:
1) Select the order and click the "Buy Now" button
2) Choose payment method on the checkout page
We accept payment by Visa Card, MasterCard, Discover, American Express, Paypal, Apple Pay...
If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Please refresh the page, if its not working again, you can call your bank to authorize or paypal customer service to check your account availability.
On checkout before you make payment. Please enter the discount code in the box and ente apply. You will then see the discount being applied to your order.
Free Shipping Worldwide on all orders.
All items take 24-48 hours to process before shipping.
All orders should arrive within 3-7 working days.
All orders ship via DHL/USPS Monday through Friday,excluding weekend and holiday.
For made-to-order or customized items, they extra require a production time about 3-5 working days. This will stated clearly on the item's listing.
Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you can track your item. Please note that all shipping labels take a moment to update, so if you receive a notification but your item hasn't begun tracking, please allow some time. If you tracking does not update within 24 hours, we are always available at  info@abyhair.com
DHL: http://www.dhl.com/en/express/tracking.html
Because the post office handles your shipment, we cannot guarantee precise delivery dates. However, we will give you an idea of when the package will arrive. We suggest you to make orders 3-4 days in advance thus you will have sufficient time for shipping.
Please contact info@abyhair.com immediately if you wish to cancel or request any changes to your order. We will not be able to cancel or adjust orders once they have been processed or shipped.
Items purchased with a discount code may be returned within 15 days of receipt. Any Custom Unit marked as Final Sale cannot returned or exchanged. We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.Should you need more information prior to purchase, please contact us at info@abyhair.com
The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Abyhair account. However, it may take 7-10 business days for it to display on your credit card statement.
Normally 3-4 bundles are enough for a full head, if the length reaches 20inch, we suggest you can order 4 bundles or you can also combine a closure or frontal to make a full head.
Aby Hair are 100% Virgin Human Hair, it could last more than one year with good care. Treat it like you own hair and take very good care of it to last longer.
Yes, our hairs are 100% human hairs can be dyed, bleached, curled, straighted and permed. We recommend geeting them colored or a new style by a proessional and experienced hairstylist who has previous experience working with hair extensions. However, frequently dyed and permed will do human on hairs, even destroy hairs, please do not do this frequently.
We recommend 160-180 celsius degress or 320-360 Fahrenheit degree! Even human hair can be burned if the temperature is too high without proper time control.
Our hairs is 100% human hair, cutting from young donors. As our own hairs, real human hair is not possible to grow the exact some length of every single strand. That is why human hair ends are always thinner than the top. Please fully understand and consider before placing order.
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.
Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
The Straight Textures are measured true to length.
The curly, Body Wave, Loose Wave, and Deep Wave are measured when hair is pulled straight.
We try the best to show their original colors, but please understand that different monitor have different display. And every time, maybe the same color number will have a little color difference.
The density refers to how thick the hair is and what density you order is really based on personal choice. Most women achieve a natural appearance with light to medium or medium density; however, your choice will depend on your styling preferences and individual profile.
360 lace wig and full lace wig can do high ponytail , other lace front wigs can be lower ponytail .
When a dark hair is tied to the base of a lace wig with a knot, you can see a dark dot on the skin, especially when the base is lace. Lace cannot hide the knot in the same way a monofilament base does. Bleached knots usually are only done at the front of the lace wig and it helps create the illusion that your hair is growing out of your head.
Yes, when you wear the lace wigs correctly according to our user guide, the hairline will have a natural look, just similar as your own hair growing from your scalp. For customer order, we recommend you to have baby hairs around the front and perimeter of the wig and make the hairline with more natural looking.
For a lace human hair wig with baby hair, Abyhairwig trims a few of the wig hairs at the hairline in order to make the wig look more like a natural head of hair. If you wanna do a ponytail and not show the cap, it’s better to choose a wig with baby hair or at least with back only baby hair.
Human hair wigs made of human hair that are collected directly from Indian, Chinese, Indonesian and Caucasian hair donor. It has the most natural look which can be cut, styled, permed,or colored to suit your personal taste. And requires more care, they have to be shampooed, dried, styled and conditioned, just like your natural hair. Like your hair, they can lose their style if they get wet and frizz on humid days.
Synthetic wigs are easier to care for and lower priced. The monofilament fiber "hair" used to make synthetic wigs has "memory" which means it maintains its wave or curl, texture and volume, requiring minimal upkeep.Synthetic wigs, however, are not designed to accept a permanent wave or color change and can be permanently damaged by the use of curling irons, blow dryers or hot rollers.
Swiss lace is finer and softer than French lace. Swiss lace is with better and natural looking to match the skin. French lace is a bit thicker and more durable for use. Both two types of laces can be dyed to match different skins.
No, you do not need to use any wig caps under the wig. You can easily part your own hair at the same point as your wig before wearing the unit, which will strengthen your parting on the wig while use.
Yes, if you order free part lace wig, you can part it anywhere as you like.
Yes, you can wear your wig in a high ponytail once you apply around your full perimeter with adhesives. You will need a cap construction that is made with lace around the perimet
Yes, you definitely can. Well! You had better to put waterproof adhesive or tape on your lace cap when you swim. It is recommended you to wash it after you swim with it. Anyway, you can exercise in your wig.
Just like any other new product that you may use, we do recommend that you do a skin test of you are prone to irritation or have sensitive skin. 98% of customer has no problem with the glue or tape.If you have sensitive skin, you may want to start out with the Spirit Gum or Hollisters Medical Adhesive.
There is a layer lace which is made of silk fabric on the top front of the cap. When the hair is knotted, it will be concealed between the layers. It's hard to notice the knots it will give you the nice feeling that it seems like the hair is actually growing out of your scalp,the knots are 100% invisible.
Put the hair into the warm water( no more than 95 F) ,and soak the hair;
Apply mild shampoo and wash the hair;
Rinse the hair in the water;
Soak the water with the towel,apply conditioner to the hair and wait for about 2minutes;
Rinse the hair in the clean water.Bring a basin of the clean water and rinse the hair again;
Squeeze the hair gently;
Soak up the hair with the towel;
Air.dry the hair with opening the weft.
Lace Front Wig: "Lace Front Wig" or Front Lace Wig only has lace in the front of the wig .its made by half hand and half machince.
Full Lace Wig: "Full Lace Wigs" are lace wigs which are designed with the entire wig cap being made from lace as well as lace all around the perimeter of the wig. Its made by full hand. Full lace wig can with strap and combs.
As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
For straight hair:Use a wide-tooth comb to the hair,it is suggested to comb the ends first,then the body,and comb from the roots to the end lastly.If you comb from the roots to the ends directly,it will cause shedding.
For wavy or curly hair:The best comb is your fingers when you comb the wavy or curly hair.Also comb the ends first.
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